Privacy Policy for Aorisramin Travel

Aorisramin Travel is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our site, our services, or otherwise interact with us in connection with our Travel and Tourism business (package holidays, guided tours, bespoke travel planning, airport transfers, travel insurance, cruise holidays). We operate under the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and other applicable data protection laws.

Information We Collect

We collect personal information that is necessary for us to provide our services and to comply with legal obligations. The types of personal information we collect may include:

• Contact Information: Your name, postal address, telephone number, and email address.
• Travel Information: Passport details, visa information, travel preferences, itinerary details, accommodation details, flight information, emergency contact details, dietary requirements, and health information (where relevant to your travel arrangements).
• Payment Information: Credit card details or other payment information required for processing payments. Please note we use secure payment gateways and do not store your full credit card details on our systems.
• Demographic Information: Age, gender, nationality.
• Communication Data: Records of correspondence and communications with us.
• Website Usage Data: Information about your use of our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access. We may use cookies and similar technologies to collect this information.
• Marketing Preferences: Your preferences for receiving marketing communications from us.
• Other Information: Any other information you voluntarily provide to us.

How We Collect Information

We collect personal information in the following ways:

• Directly from you: When you make a booking, request information, subscribe to our newsletter, participate in a survey or promotion, or otherwise contact us.
• From third parties: From travel agents, airlines, hotels, and other service providers involved in your travel arrangements.
• Automatically: Through your use of our site, using cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• Providing our services: To process bookings, arrange travel itineraries, provide customer support, and fulfill your travel requests.
• Communication: To communicate with you about your bookings, travel arrangements, and any relevant updates or changes.
• Marketing: To send you promotional materials, newsletters, and information about our products and services, where you have opted in to receive such communications. You can opt-out at any time.
• Improving our services: To analyze website usage data, improve our site and services, and personalize your experience.
• Legal Compliance: To comply with legal and regulatory obligations.
• Fraud Prevention: To detect and prevent fraud and other illegal activities.

Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

• Travel service providers: Airlines, hotels, tour operators, transportation companies, and other service providers involved in your travel arrangements. These providers may be located outside of Australia.
• Our related entities: Our subsidiaries and affiliates.
• Third-party service providers: IT service providers, payment processors, marketing agencies, and other service providers who assist us in providing our services.
• Legal authorities: Government agencies, law enforcement officials, and other legal authorities where required by law.
• Other parties: With your consent, or as otherwise required or permitted by law.

International Transfers of Data

Your personal information may be transferred to and processed in countries outside of Australia, where our service providers or travel partners are located. These countries may have different data protection laws than Australia. We will take reasonable steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws when it is transferred internationally. This includes implementing appropriate safeguards, such as contractual clauses, to ensure that your personal information is treated securely and in accordance with this policy.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Using secure servers and encryption technologies.
• Implementing access controls to restrict access to personal information.
• Training our staff on data protection policies and procedures.
• Regularly reviewing our security measures.

Access to and Correction of Your Information

You have the right to access and correct your personal information that we hold. If you would like to access or correct your information, please contact us using the contact details below. We may require you to verify your identity before providing access to or correcting your information.

Your Rights

You may have certain rights under applicable data protection laws, including:

• The right to access your personal information.
• The right to correct inaccurate or incomplete personal information.
• The right to erasure (the right to be forgotten) under certain circumstances.
• The right to restrict processing of your personal information.
• The right to data portability.
• The right to object to the processing of your personal information.
• The right to withdraw your consent at any time (where we rely on your consent to process your personal information).

If you would like to exercise any of these rights, please contact us using the contact details below.

Cookies

Our site uses cookies to enhance your experience. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data protection practices, please contact us at:

Aorisramin Travel 12 Ocean Drive, Sydney, New South Wales, 2000 Australia Phone: 02 9876 3452